Scheduled maintenance – SIP Connect and SIP Exchange

Scheduled for Nov 16, 21:00 GMT - Nov 17, 01:00 GMT

Scheduled

Start: Monday 16 November 2026, 21:00 (UK)
End: Tuesday 17 November 2026, 01:00 (UK)

Affected services: SIP Connect (call rating), SIP Exchange (carrier connectivity)

Details:
We will be carrying out planned maintenance to update how call charges are calculated for certain call types, and to synchronise media (audio) settings for our upstream carriers across both SIP Exchange gateways.

Expected impact:
- Calls in progress will not be affected.
- New outbound calls may take slightly longer to connect for short periods during the window.
- No action is required from customers.

If you experience any issues after the window, please contact our support team quoting "Maintenance 16 November".

Posted Nov 11, 2026 - 14:07 GMT

This scheduled maintenance affects: VoIP Calls (SIP Exchange, SIP Connect).