Planned maintenance – SIP Connect – Tuesday 10 November 2026, 21:00–01:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 2026 - 21:00 GMT
Scheduled - Dear Customer,

We will be carrying out planned maintenance on our SIP Connect platform and core voice network.

When: Tuesday 10 November 2026, 21:00 to 01:00 (UK time)

What: Updates to our call rating system and an improvement to how incoming calls are handled on our core network. These changes improve billing accuracy and the reliability of inbound calls.

Expected impact: No outage is planned and calls should continue as normal throughout. During the window there is a small chance that a new call may fail to connect on the first attempt; if this happens, simply redial. Calls already in progress are not expected to be affected.

No action is needed on your side, and your SIP trunk and phone system settings do not need to change.

If you notice any problems during or after the maintenance, please contact our support team at support@it-communicationsltd.co.uk / 03300 250 250, quoting “SIP Connect maintenance 10 November”.

Thank you for your patience.
Nov 10, 2026 21:00 - Nov 11, 2026 01:00 GMT

About This Site

This site is provided by I.T Communications Limited for our customers to see our current Network / Service and Scheduled Maintenance Status.

Customers can subscribe to receive email updates of any planned maintenance and service issues.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
Volta Juniper MX Router Operational
Sov Juniper MX Router Operational
BGP Peer Sessions Operational
Volta Core Juniper 10Gb Port Switch 1 Operational
Volta Core Juniper 10Gb Port Switch 2 Operational
Volta Core Juniper 10Gb Port Switch 3 Operational
Volta Core Juniper 10Gb Port Switch 4 Operational
Volta Juniper 1Gb Port Switches Operational
Customer DNS Servers 185.131.10.7 Operational
Customer DNS Servers 185.131.10.41 Operational
London LINX Lon 1 Operational
London LINX Lon 2 Operational
IP Transit Operational
IDN1105186 Volta Data Centre Volta - Sovereign House - 100Gbps Optical P2P Link Operational
IDN1105185 Volta Data Centre Volta - Sovereign House - 100Gbps Optical P2P Link Operational
Sov Core Juniper 10Gb Port Switch 1 Operational
Volta Core Juniper 10Gb Port Switch 2 Operational
VoIP Calls Under Maintenance
SIP Exchange Under Maintenance
SIP Connect Under Maintenance
Soft-Switch PBX Cluster 1 Operational
Soft-Switch PBX - pbx-cl1-01.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-02.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk Operational
webrtc-cl1.soft-switch-pbx.uk Operational
Soft-Swich PBX Cluster 2 Operational
Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-02.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-01.it-communicationsltd.co.uk Operational
Soft-Swich PBX Cluster 3 Operational
Soft-Switch PBX - pbx-cl3-02-vta.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl3-01-sov.soft-switch-pbx.uk Operational
SIP Trunk Cluster CL2 Operational
SIP Trunking - sip-cl2-01-sov.as203416.net Operational
SIP Trunking - sip-cl2-02-vta.as203416.net Operational
Customer Internet Access Operational
Customer Leased Lines Operational
DSL Broadband Network Operational
Web Hosting Service Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Unresolved incident: Planned maintenance – SIP Connect – Tuesday 10 November 2026, 21:00–01:00.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Planned maintenance – SIP Connect – Wednesday 4 November 2026, 21:00 to 01:00 GMT
Completed - Scheduled maintenance completed – SIP Connect
4 November 2026, 21:00–01:00 GMT

The scheduled maintenance on the SIP Connect platform has been
completed successfully, ahead of schedule at 23:55 GMT. All services
are operating normally.

This maintenance applied updates to improve call reliability, call
recording accuracy and platform monitoring. Calls already in progress
were not interrupted at any point.

As planned, our servers were updated one at a time. During this
work, a small number of customers may have had new calls refused
briefly:

- between 21:44 and 21:52 GMT, for customers connected to our
secondary server
- for approximately 9 seconds at 22:38 GMT, for customers connected
to our primary server

No further action is required. If you notice anything unusual with
your calls, please contact our support team at
support@it-communicationsltd.co.uk.

Thank you for your patience.
Nov 5, 00:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 GMT
Scheduled - Dear Customers,

We are writing to let you know about planned maintenance on our SIP Connect platform.

When: Wednesday 4 November 2026, 21:00 GMT, to Thursday 5 November 2026, 01:00 GMT

Services: SIP Connect (SIP trunks)

What we are doing
Following the recent migration of SIP trunks to our new SIP Connect platform, we are deploying a set of reliability improvements. These strengthen how calls are connected and released, improve call record accuracy, and further protect channel availability on your trunks.

What to expect

SIP Connect runs on two servers. We will update one server at a time, while the other continues to carry all calls.

Each server is taken out of service only once its calls in progress have finished, so we do not expect existing calls to be interrupted.

In rare cases, a new call made at the moment a server changes over may fail to connect. If that happens, simply redial.

Your phone system’s registration should continue automatically. No action is required from you.

If you experience any issues
If you notice any problems with making or receiving calls during or after the maintenance window, please contact our support team, quoting “SIP Connect maintenance 4 November”.

We apologise for any inconvenience and thank you for your patience while we continue to improve the platform.
Nov 3, 23:42 GMT

Nov 4, 2026

Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 00:13 GMT
Update - Maintenance completed – 4 November 2026, 00:10 GMT
Tonight’s planned maintenance has finished, and all services are operating normally.
We deployed reliability improvements to the SIP Connect platform, including faster and more resilient call accounting, improved call-record accuracy and refined fraud monitoring. Work was carried out one server at a time, and no interruption to calls was expected.
A further maintenance window for SIP Connect is scheduled for Wednesday 4 November, 21:00 to 01:00 GMT, to complete this work. Details will follow separately.
If you notice any issue with making or receiving calls, please contact our support team.
Nov 4, 00:13 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 GMT
Scheduled - We will be doing some maintenance work tonight on our network. We will work on one server node at a time to ensure calls remain possible. There is a small risk to of disruption, the actual work will take a few minutes to apply.

The reason why we have a 4 hour window from 9pm is to allow for servers to complete active calls before we perform any work.
Nov 3, 11:55 GMT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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