All Systems Operational

About This Site

This site is provided by I.T Communications Limited for our customers to see our current Network / Service and Scheduled Maintenance Status.

Customers can subscribe to receive email updates of any planned maintenance and service issues.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
Volta Juniper MX Router Operational
Sov Juniper MX Router Operational
BGP Peer Sessions Operational
Volta Core Juniper 10Gb Port Switch 1 Operational
Volta Core Juniper 10Gb Port Switch 2 Operational
Volta Core Juniper 10Gb Port Switch 3 Operational
Volta Core Juniper 10Gb Port Switch 4 Operational
Volta Juniper 1Gb Port Switches Operational
Customer DNS Servers 185.131.10.7 Operational
Customer DNS Servers 185.131.10.41 Operational
London LINX Lon 1 Operational
London LINX Lon 2 Operational
IP Transit Operational
IDN1105186 Volta Data Centre Volta - Sovereign House - 100Gbps Optical P2P Link Operational
IDN1105185 Volta Data Centre Volta - Sovereign House - 100Gbps Optical P2P Link Operational
Sov Core Juniper 10Gb Port Switch 1 Operational
Volta Core Juniper 10Gb Port Switch 2 Operational
VoIP Calls Operational
SIP Exchange Operational
SIP Connect Operational
Soft-Switch PBX Cluster 1 Operational
Soft-Switch PBX - pbx-cl1-01.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-02.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk Operational
webrtc-cl1.soft-switch-pbx.uk Operational
Soft-Swich PBX Cluster 2 Operational
Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-02.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-01.it-communicationsltd.co.uk Operational
Soft-Swich PBX Cluster 3 Operational
Soft-Switch PBX - pbx-cl3-02-vta.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl3-01-sov.soft-switch-pbx.uk Operational
SIP Trunk Cluster CL2 Operational
SIP Trunking - sip-cl2-01-sov.as203416.net Operational
SIP Trunking - sip-cl2-02-vta.as203416.net Operational
Customer Internet Access Operational
Customer Leased Lines Operational
DSL Broadband Network Operational
Web Hosting Service Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance – SIP Connect and SIP Exchange Nov 16, 2026 21:00 - Nov 17, 2026 01:00 GMT

Start: Monday 16 November 2026, 21:00 (UK)
End: Tuesday 17 November 2026, 01:00 (UK)

Affected services: SIP Connect (call rating), SIP Exchange (carrier connectivity)

Details:
We will be carrying out planned maintenance to update how call charges are calculated for certain call types, and to synchronise media (audio) settings for our upstream carriers across both SIP Exchange gateways.

Expected impact:
- Calls in progress will not be affected.
- New outbound calls may take slightly longer to connect for short periods during the window.
- No action is required from customers.

If you experience any issues after the window, please contact our support team quoting "Maintenance 16 November".
Posted on Nov 11, 2026 - 14:07 GMT

Scheduled maintenance – SIP Connect performance improvements Nov 19, 2026 21:00 - Nov 20, 2026 01:00 GMT

Scheduled maintenance – SIP Connect performance improvements

Start: Thursday 19 November 2026, 21:00 (UK)
End: Friday 20 November 2026, 01:00 (UK)

Affected services: SIP Connect (outbound calls)

Details:
We will be installing performance improvements to the checks carried out when outbound calls are placed, so that calls connect quickly and reliably at busy times and for high-volume accounts. We will also be aligning configuration across our SIP Connect servers.

Expected impact:
- Calls in progress will not be affected.
- A small number of new outbound call attempts may fail for a few seconds during short parts of the window and succeed on redial.
- Inbound calls are not expected to be affected.
- No action is required from customers.

If you experience any issues after the window, please contact our support team quoting "Maintenance 19 November".
Posted on Nov 11, 2026 - 14:09 GMT

Scheduled maintenance – SIP platform migration (phase 1) Nov 24, 2026 21:00 - Nov 25, 2026 01:00 GMT

Start: Tuesday 24 November 2026, 21:00 (UK)
End: Wednesday 25 November 2026, 01:00 (UK)

Affected services: Legacy SIP platform (SIP-CL2) customers in the first migration group; SIP Connect

Details:
We will be moving the first group of customers from our legacy SIP platform (SIP-CL2) to SIP Connect, our newer high-availability platform. This is the first of several migration windows; all SIP-CL2 customers will be moved in groups over the coming weeks.

Action required before your migration:

3CX customers:
No action is required. Your 3CX system is already configured to move over automatically.

All other phone systems:
Please make sure your phone system is configured to use our DNS service (SRV) record:

sip-gw2.it-communicationsltd.co.uk

When we migrate your account, we will update this record and your phone system will move over to SIP Connect automatically.

If your phone system is configured with either of the following static hostnames or IP addresses, please change it to sip-gw2.it-communicationsltd.co.uk before the migration date: 24 November 2026,

sip-cl2-01-sov.as203416.net (185.131.10.2)
sip-cl2-02-vta.as203416.net (185.131.10.18)

Phone systems left on these static hostnames or IP addresses will NOT move over automatically and will stop working when SIP-CL2 is retired.

Your SIP username, password and phone numbers do not change.

Expected impact:
- Customers in this group may experience a brief interruption while their phone systems re-register to the new platform.
- Other customers are not expected to be affected.

Retirement of SIP-CL2:
Once all customers have been migrated, the SIP-CL2 platform will be retired and the hostnames and IP addresses above will no longer accept calls or registrations.

If you experience any issues after the window, or need help checking your phone system's configuration, please contact our support team quoting "Maintenance 24 November".

If your firewall restricts which addresses can reach your phone system, please allow 185.131.10.0/24 and replace any previous allow lists for 185.131.10.X
Posted on Nov 11, 2026 - 14:21 GMT

Nov 11, 2026

SIP Connect, Wednesday 11 November, 21:00–01:00 (UK)
Completed - Tonight’s scheduled maintenance has been completed successfully. Calls were not interrupted at any point.

What’s new

Security key sign-in for the Customer Portal.

As well as the Email and Authenticator App options, you can now protect your Portal login with a physical security key (for example a YubiKey). To set one up, sign in and go to Account → Security → Manage security keys. We recommend registering a second, spare key in case one is lost. Using a security key is optional, and your current sign-in method keeps working as before.

Portal address. The Portal now always uses https://portal.it-communicationsltd.co.uk. If you use the older “www.” address, you’ll be taken there automatically, so there’s no need to update your bookmarks.

Platform improvements

We’ve also made performance improvements to our call-handling systems, which help keep call setup fast and reliable at busy times.

No action is needed from you. If you notice anything unusual, please contact our support team.

Thank you for your patience.
Nov 11, 22:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 GMT
Scheduled - Affected services: SIP Connect (outbound calls)

Window: Wednesday 11 November 2026, 21:00 to Thursday 12 November 2026, 01:00 (UK time)

Details:
We’ll be carrying out planned maintenance on our SIP Connect platform to improve how quickly outbound calls are checked and connected, particularly for customers with high call volumes. We’ll also be installing improvements to our internal call-management tools.

Expected impact:

Calls already in progress won’t be affected.
During short parts of the window, new outbound calls may take slightly longer to connect. A small number of outbound call attempts may fail for a few seconds and succeed on redial.
Inbound calls aren’t expected to be affected.
No action is needed from customers.

We’ll update this page when the work is complete. If you have problems after the window, please contact our support team quoting “Maintenance 11 November”.
Nov 11, 10:37 GMT

Nov 10, 2026

Planned maintenance – SIP Connect – Tuesday 10 November 2026, 21:00–01:00
Completed - Dear Customer,

Tonight’s planned maintenance on our SIP Connect and SIP Exchange platforms has finished successfully.

What we did:

Improved how the platform handles the end of a call, so that every call is recorded and billed accurately.
Improved the timing checks used when routing inbound calls, to prevent occasional calls being turned away in error.

Added a safeguard so that calls to numbers that are no longer in service are handled correctly and straight away.

All the work was carried out without restarting any services. Calls continued throughout the window, and we saw no interruption to service during or after the changes.

Our engineers checked call quality and routing after each step.

No action is needed from you.

If you notice anything unusual with inbound or outbound calls, please contact our support team, quoting “Maintenance 10 November”, and we’ll look into it straight away.

Thank you for your patience while we carry out these improvements.
Nov 10, 23:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 GMT
Scheduled - Dear Customer,

We will be carrying out planned maintenance on our SIP Connect platform and core voice network.

When: Tuesday 10 November 2026, 21:00 to 01:00 (UK time)

What: Updates to our call rating system and an improvement to how incoming calls are handled on our core network. These changes improve billing accuracy and the reliability of inbound calls.

Expected impact: No outage is planned and calls should continue as normal throughout. During the window there is a small chance that a new call may fail to connect on the first attempt; if this happens, simply redial. Calls already in progress are not expected to be affected.

No action is needed on your side, and your SIP trunk and phone system settings do not need to change.

If you notice any problems during or after the maintenance, please contact our support team at support@it-communicationsltd.co.uk / 03300 250 250, quoting “SIP Connect maintenance 10 November”.

Thank you for your patience.
Nov 10, 14:20 GMT

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Planned maintenance – SIP Connect – Wednesday 4 November 2026, 21:00 to 01:00 GMT
Completed - Scheduled maintenance completed – SIP Connect
4 November 2026, 21:00–01:00 GMT

The scheduled maintenance on the SIP Connect platform has been
completed successfully, ahead of schedule at 23:55 GMT. All services
are operating normally.

This maintenance applied updates to improve call reliability, call
recording accuracy and platform monitoring. Calls already in progress
were not interrupted at any point.

As planned, our servers were updated one at a time. During this
work, a small number of customers may have had new calls refused
briefly:

- between 21:44 and 21:52 GMT, for customers connected to our
secondary server
- for approximately 9 seconds at 22:38 GMT, for customers connected
to our primary server

No further action is required. If you notice anything unusual with
your calls, please contact our support team at
support@it-communicationsltd.co.uk.

Thank you for your patience.
Nov 5, 00:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 GMT
Scheduled - Dear Customers,

We are writing to let you know about planned maintenance on our SIP Connect platform.

When: Wednesday 4 November 2026, 21:00 GMT, to Thursday 5 November 2026, 01:00 GMT

Services: SIP Connect (SIP trunks)

What we are doing
Following the recent migration of SIP trunks to our new SIP Connect platform, we are deploying a set of reliability improvements. These strengthen how calls are connected and released, improve call record accuracy, and further protect channel availability on your trunks.

What to expect

SIP Connect runs on two servers. We will update one server at a time, while the other continues to carry all calls.

Each server is taken out of service only once its calls in progress have finished, so we do not expect existing calls to be interrupted.

In rare cases, a new call made at the moment a server changes over may fail to connect. If that happens, simply redial.

Your phone system’s registration should continue automatically. No action is required from you.

If you experience any issues
If you notice any problems with making or receiving calls during or after the maintenance window, please contact our support team, quoting “SIP Connect maintenance 4 November”.

We apologise for any inconvenience and thank you for your patience while we continue to improve the platform.
Nov 3, 23:42 GMT

Nov 4, 2026

Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 00:13 GMT
Update - Maintenance completed – 4 November 2026, 00:10 GMT
Tonight’s planned maintenance has finished, and all services are operating normally.
We deployed reliability improvements to the SIP Connect platform, including faster and more resilient call accounting, improved call-record accuracy and refined fraud monitoring. Work was carried out one server at a time, and no interruption to calls was expected.
A further maintenance window for SIP Connect is scheduled for Wednesday 4 November, 21:00 to 01:00 GMT, to complete this work. Details will follow separately.
If you notice any issue with making or receiving calls, please contact our support team.
Nov 4, 00:13 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 GMT
Scheduled - We will be doing some maintenance work tonight on our network. We will work on one server node at a time to ensure calls remain possible. There is a small risk to of disruption, the actual work will take a few minutes to apply.

The reason why we have a 4 hour window from 9pm is to allow for servers to complete active calls before we perform any work.
Nov 3, 11:55 GMT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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