Issue causing same calls to fail

Incident Report for I.T Communications Limited

Resolved

The issue affecting inbound and outbound calls this morning is now cleared.

Our engineers are in the process of investigating and more details will follow as soon as we can.

We sincerely apologise for the disruption this morning.

Posted Nov 20, 2024 - 11:45 GMT

Update

We are still experiencing some issues with both inbound and outbound calls.

Our engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

Posted Nov 20, 2024 - 11:14 GMT

Identified

Following on from the below notice - we are aware that customers have experienced issues with both inbound and outbound calls this morning.

Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available.

We apologise for the disruption.

Posted Nov 20, 2024 - 11:08 GMT

Update

We are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.

Posted Nov 20, 2024 - 10:51 GMT

Investigating

We have had reports of some calls are failing for both inbound and outbound. We are Investigating the issue and an update will be posted ASAP.

Posted Nov 20, 2024 - 10:44 GMT

This incident affected: VoIP Calls (Outbound Calling, Inbound Calling).