We will be carrying out planned maintenance on our SIP Connect platform and core voice network.
When: Tuesday 10 November 2026, 21:00 to 01:00 (UK time)
What: Updates to our call rating system and an improvement to how incoming calls are handled on our core network. These changes improve billing accuracy and the reliability of inbound calls.
Expected impact: No outage is planned and calls should continue as normal throughout. During the window there is a small chance that a new call may fail to connect on the first attempt; if this happens, simply redial. Calls already in progress are not expected to be affected.
No action is needed on your side, and your SIP trunk and phone system settings do not need to change.
If you notice any problems during or after the maintenance, please contact our support team at support@it-communicationsltd.co.uk / 03300 250 250, quoting “SIP Connect maintenance 10 November”.
Thank you for your patience.
Posted Nov 10, 2026 - 14:20 GMT
This scheduled maintenance affects: VoIP Calls (SIP Exchange, SIP Connect).