Window: Wednesday 11 November 2026, 21:00 to Thursday 12 November 2026, 01:00 (UK time)
Details: We’ll be carrying out planned maintenance on our SIP Connect platform to improve how quickly outbound calls are checked and connected, particularly for customers with high call volumes. We’ll also be installing improvements to our internal call-management tools.
Expected impact:
Calls already in progress won’t be affected. During short parts of the window, new outbound calls may take slightly longer to connect. A small number of outbound call attempts may fail for a few seconds and succeed on redial. Inbound calls aren’t expected to be affected. No action is needed from customers.
We’ll update this page when the work is complete. If you have problems after the window, please contact our support team quoting “Maintenance 11 November”.
Posted Nov 11, 2026 - 10:37 GMT
This scheduled maintenance affects: VoIP Calls (SIP Connect).