Soft-Switch PBX CL2 03 CPU Load Issues

Incident Report for I.T Communications Limited

Resolved

node is now reporting normal CPU Usage, We will continue to monitor closely.

Posted Sep 06, 2021 - 14:00 BST

Monitoring

Following the changes made to the server node, PBX-CL2-03 is now back in service. Just waiting for the Databases to catch up with any changes while PBX-03 was out of service.

We will continue to monitor the node and take action if the CPU load increases again.

Posted Sep 06, 2021 - 13:27 BST

Identified

We are aware of an issue at the moment with one of the server nodes in Soft-Switch Cluster CL2

We are investigating at the moment to find out what the cause is.

Posted Sep 06, 2021 - 13:20 BST

This incident affected: Soft-Swich PBX Cluster 2 (Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk).