Service Under Maintenance

About This Site

This site is provided by I.T Communications Limited for our customers to see our current Network / Service and Scheduled Maintenance Status.

Customers can subscribe to receive email updates of any planned maintenance and service issues.

Network Infrastructure Under Maintenance
Volta Brocade Router ? Under Maintenance
Volta Core Brocade Switch 1 Operational
Volta Core Brocade Switch 2 Operational
Volta Core Brocade Switch 3 Operational
Volta Core Brocade Switch 4 Operational
SOV Brocade Router ? Operational
Sov Core Brocade Switch 1 Operational
Sov Core Brocade Switch 2 Operational
DNS Servers Operational
London LINX Lon 1 ? Under Maintenance
London LINX Lon 2 ? Operational
MPLS ? Operational
IP Transit ? Operational
VoIP Calls ? Operational
Outbound Calling ? Operational
Inbound Calling ? Operational
Ported Phone Numbers ? Operational
Soft-Switch PBX Cluster 1 ? Operational
Soft-Switch PBX - pbx-cl1-01.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-02.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk Operational
Soft-Swich PBX Cluster 2 Operational
Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-02.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-01.it-communicationsltd.co.uk Operational
SIP Trunk Cluster CL1 Operational
SIP Trunking - SIP-01.it-communicationsltd.co.uk Operational
SIP Trunking - SIP-02.it-communicationsltd.co.uk Operational
SIP Trunking - SIP-03.it-communicationsltd.co.uk Operational
SIP Trunk Cluster CL2 Operational
SIP Trunking - sip-cl2-01-sov.as203416.net ? Operational
SIP Trunking - sip-cl2-02-vta.as203416.net ? Operational
Customer Internet Access Operational
Customer Leased Lines Operational
DSL Broadband Network ? Operational
Other Services Operational
Analogue Phone Lines ? Operational
Web Hosting Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:00 BST
Scheduled - We will be performing essential maintenance to migrate a supplier interconnect on Friday 31st July 2020 for 4 hours between 21:00 UTC (22:00 BST) and 01:00 UTC (02:00 BST).

We expect an estimated disruption of 30 minutes disruption for each of the following services:

Leased Line Services in the Leicestershire Area
Jul 27, 15:46 BST
Jul 31, 2020
Resolved - We completed the migration shortly after 2pm, we have since had no reports of any issues on this cluster.
Jul 31, 17:15 BST
Investigating - There is a fault with the Network Card in the server for PBX-03 which may have been the cause of audio loss during calls.

We are migrating the server to new hardware, if customers do not have service at the moment. Please reboot the phones. This will ensure they move to PBX-02
Jul 31, 12:54 BST
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:00 BST
Scheduled - We routinely need to carry out maintenance work on our network. This work is required in order to improve our network infrastructure and ensure continued high levels of resiliency and reliability.

2 Databases are being upgraded this evening on Monday 27 July 2020, between 21:00 - 12:00am and a 3rd Database is being added to the cluster to reduce the CPU Load on the cluster.

Services at risk: VoIP Services for customers on PBX-CL2 Cluster.

pbx-01.it-communicationsltd.co.uk
pbx-02.it-communicationsltd.co.uk
pbx-cl2-03.soft-switch-pbx.uk

Impact: Your services should remain completely usable throughout the maintenance window however the work does carry a risk and an interruption to services listed above could possibly be experienced.
Jul 27, 10:43 BST
Jul 27, 2020
Jul 26, 2020

No incidents reported.