All Systems Operational

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This site is provided by I.T Communications Limited for our customers to see our current Network / Service and Scheduled Maintenance Status.

Customers can subscribe to receive email updates of any planned maintenance and service issues.

Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Volta Juniper MX Router ? Operational
Volta Core Juniper 10Gb Port Switch 1 Operational
Volta Core Juniper 10Gb Port Switch 2 Operational
Volta Core Juniper 10Gb Port Switch 3 Operational
Volta Core Juniper 10Gb Port Switch 4 Operational
SOV Brocade Router ? Operational
Sov Core Brocade Switch 1 Operational
Sov Core Brocade Switch 2 Operational
DNS Servers Operational
London LINX Lon 1 ? Operational
London LINX Lon 2 ? Operational
MPLS ? Operational
IP Transit ? Operational
Volta Juniper 1Gb Port Switches Operational
90 days ago
100.0 % uptime
Today
VoIP Calls ? Operational
Outbound Calling ? Operational
Inbound Calling ? Operational
Ported Phone Numbers ? Operational
Soft-Switch PBX Cluster 1 ? Operational
Soft-Switch PBX - pbx-cl1-01.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-02.soft-switch-pbx.uk Operational
Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk Operational
Soft-Swich PBX Cluster 2 Operational
Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-02.it-communicationsltd.co.uk Operational
Soft-Switch PBX - pbx-01.it-communicationsltd.co.uk Operational
SIP Trunk Cluster CL1 Operational
SIP Trunking - SIP-01.it-communicationsltd.co.uk Operational
SIP Trunking - SIP-02.it-communicationsltd.co.uk Operational
SIP Trunking - SIP-03.it-communicationsltd.co.uk Operational
SIP Trunk Cluster CL2 Operational
SIP Trunking - sip-cl2-01-sov.as203416.net ? Operational
SIP Trunking - sip-cl2-02-vta.as203416.net ? Operational
Customer Internet Access Operational
Customer Leased Lines Operational
DSL Broadband Network ? Operational
Other Services Operational
Analogue Phone Lines ? Operational
Web Hosting Service ? Operational
Colt Capital Markets Operational
90 days ago
100.0 % uptime
Today
Colt Capital Markets - "LME" Sov Operational
90 days ago
100.0 % uptime
Today
Colt Capital Markets - "LME" Volta Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Postmortem - Read details
Feb 24, 13:31 GMT
Resolved - We started to receive reports from customers today from around 4pm and resolved by 16:49pm with one-way audio or bad call quality.

One of our External Connectivity Providers had an issue within their core network which meant some customers where traffic reaches our network via this particular Internet Route, suffered packet loss.

BGP Sessions remained active to the External Connectivity Provider (IP Transit Provider) during the packet loss as packet loss was high enough to cause issues with Voice but not long enough for BGP to pick up on the issue and automatically take down the BGP Session and re-route traffic.

We have requested from the affected provider a Reason for Outage Report "RFO" which I have been told will be with us in 24 hours.

We will investigate if our monitoring system can be setup to monitor for small packet loss that would not cause the service to completely fail but nevertheless cause issues with Voice Calls and not show up on our monitoring.

We will provide a copy of the report once received and an update on what we can do to improve network monitoring.
Feb 23, 17:22 GMT
Update - We have been informed the external issue is resolved and waiting for a statement to be released so we can have a clear understanding of what caused the issue with the calls. We will provide a reason for the issues shorlty.
Feb 23, 16:53 GMT
Update - It would now appear the issue is occurring again, we are still investigating.
Feb 23, 16:35 GMT
Monitoring - It would seem the problem has cleared on its own. We will attempt to find out the cause and provide a further update shortly.

Again nothing is showing on our monitoring systems.
Feb 23, 16:24 GMT
Update - We have confirmed the issue is not on our side of the network. Other phone providers are also having the same issues. We are trying to find out the cause still. Update to follow.
Feb 23, 16:10 GMT
Investigating - We have received a few reports from customers that they are experiencing poor quality audio or one-way audio.

None of our monitoring is showing any issues.

We are investigating to see what is causing it.

Update to follow.
Feb 23, 15:51 GMT
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.