An Openreach engineer on site at the Covent Garden exchange caused disruption to fibre connections terminated there affecting a subset of customers leased lines.
CAUSE OF INCIDENT
Following alerts on our Network monitoring platform, engineers identified the affected circuits involved were connected to the Covent Garden exchange, where an Openreach engineer had been working. A site visit from our engineers and Openreach found the fault to be with the path taken of fibres within the fibre tray causing disruption when this was opened and closed.
Openreach engineers met with our engineers at the Covent Garden exchange. Some fibres were identified as taking an incorrect path through the splicing tray which would have meant that their bend radius would have been exceeded when opening and closing the tray. These fibres were re-guided via their correct channels which should now restore reliable connectivity.
We will liaise with Openreach to ensure that all fibre connections follow the correct channels in future.